Quality Control

Consumer Assessment of Healthcare Providers and Systems (CAHPS)

HRS Home Health is an extension of the health care team that refers a patient.  It is our goal to collect information continuously on a patient's experience so quality can be monitored and improved.  All HRS patients are surveyed via telephone on their experiences during an episode of care.

HRS adopts the Home Health Care CAHPS Survey Standard.   The CAHPS Survey has been developed by Medicare with the following goals:

  • Develop standardized patient surveys that can be used to compare results across sponsors and over time.
  • Generate tools and resources that sponsors can use to produce understandable and usable comparative information for both consumers and health care providers.

The various CAHPS surveys ask consumers and patients to report on and evaluate their experiences with HRS. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to evaluate, such as the communication skills of providers and ease of access to health care services.

All CAHPS surveys are in the public domain, which means that anyone can download and use these surveys to assess experiences with HRS. Users of CAHPS survey results include patients and consumers, quality monitors and regulators, provider organizations, health plans, community collaborators, and public and private purchasers of health care. These individuals and organizations use the survey results to improve decision making and the quality of health care services.